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We Worked at Capital One for 5 Years. This is the way We Justified Debt that is piling on Customers.

We Worked at Capital One for 5 Years. This is the way We Justified Debt that is piling on Customers.

The subprime lending giant is just a textbook instance in making a business tradition of denial.

October 2, 2019

Illustration by James Heimer

First thing you have to know about a female i am aware, who I’ll call Annie, is that she volunteers to stay during the medical center with individuals that are planning to perish alone, who possess no household or buddies become using them throughout their last moments. “It’s clearly sad, ” she said, “but personally i think like i’ve enough positive power that I am able to share some. ” And share she does: She cooks her colleagues’ favorite sweets because of their birthday celebration; she organizes anti-racism workshops and attends racial justice protests; she teaches ESL classes to present immigrants. Annie is, simply speaking, a really good individual. She works difficult at being good, become friendly and type to everybody else she satisfies.

She additionally, for a while, made a full time income attempting to sell bank cards with a high rates of interest to individuals who had been hardly making ends satisfy.

Annie and I also worked together at Capital One for 3 years. For the few months, I happened to be her employer. We oversaw the bank’s “secured card” product—a credit card advertised to individuals whoever credit is really so bad a credit can’t be got by them limitation of $300 at a 27 % rate of interest without putting straight down a safety deposit. Ironically, at Capital One, the greater of a positive-energy type you had been, a lot more likely it had been that you’d work with the subprime division. Here, individuals like Annie and myself reasoned, your choices you have made could, hypothetically, make things easier for struggling families. We told ourselves that such families likely didn’t have much better financial loans. As well as poor, under-banked households, numerous financial loans are far worse than Capital One.

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